Ticket Title [PHQ] White Page after logging into account - Client tenant: xcvbg
Problem Description and Context The client reports an issue with a white page appearing after logging into PHQ. The problem started on April 29, 2025, and occurs consistently for all users within the client's organization. According to the client, the system was working correctly before, and no changes were made on their end.
L1 Diagnostics Results:
Reproducible on test account: No
Client logged in: Yes
Scope: Isolated incident (only this client)
Problem duration: 3 days
Business impact: Critical (client's team cannot use the system)
Steps to Reproduce The problem is not reproducible on a test account.
According to the client, the problem occurs after performing the following steps:
Logging into the PHQ system via the address https://app.phq.abccompany.com/dashboard
After successful login, a white page appears instead of the dashboard.
Refreshing the page does not resolve the issue.
The problem occurs on all browsers tested by the client.
Collected Data Exact URL of the page with the error: https://app.phq.abccompany.com/dashboard?view=monthly&period=current
Client's Environment Information
Browser: Chrome 125.0.6422.112
Operating System: Windows 11 Pro 23H2
Problem also occurs on: Firefox 126.0, Edge 125.0.2535.18
Client ID
Domain: xcvbg
Error Status Active - occurs consistently
Browser Console Analysis The following errors were found in the browser console:
Uncaught TypeError: Cannot read properties of undefined (reading 'dashboard') at DashboardView.js:243:19 at Array.map (<anonymous>) at DashboardView.js:242:44
Reproducibility Always occurs - 100% of cases after logging in.
Resolution 1920x1080 (standard)
Error Category Frontend - Interface Rendering
Attachments
Screenshot of the console with JavaScript errors (console_error_1.png)
Screenshot of the white page with the visible URL (white_page_url.png)
Additional Information The client tried the following solutions without success:
Clearing browser cache
Using incognito mode
Logging in from a different device
Testing on different browsers
The above report contains all the necessary information required in the checklist:
Client ID: ✓
Exact URL: ✓
Console Screenshots: ✓
Reproducibility on test account: ✓
Client login status: ✓
Scope assessment: ✓
Client Browser/OS: ✓
