This article explains how the new, automatic spam call identification feature works in PhoneHQ. You will learn what the SPAM label means and how this feature protects you from unwanted calls.
Important: This feature is currently available only when using PhoneHQ in a web browser.
The system operates fully automatically and requires no configuration on your part. When you use PhoneHQ in a web browser, the mechanism analyzes incoming calls in the background to detect potential spam.
When a call is identified as spam, you will see a clear notification in two places:
During an incoming call In the call notification within your browser, a red SPAM label will appear next to the caller's number. This allows you to immediately recognize an unwanted call.
In the recent calls list In the "Recent Calls" tab of the web application, calls identified as spam will also have the same SPAM label.
When using PhoneHQ in your browser, you can more easily recognize and ignore unwanted calls. All potentially malicious or unsolicited numbers will be clearly marked with the SPAM label, which increases your control over communication and improves your security.
FAQ
1. What exactly does the SPAM label on a call mean?
The SPAM label indicates that our system has identified the calling number as potentially unwanted. This could include intrusive telemarketing calls, scam attempts, or robocalls.
2. Do I need to enable this feature manually?
No, the feature is enabled by default and works automatically when you use PhoneHQ in a web browser. It does not require any configuration.
3. Does this feature work on all my devices?
No. Currently, the spam identification feature is available only when using PhoneHQ in a web browser. It does not work in the mobile apps for iOS and Android.
