Working hours settings on the Mobile App.

Working hours settings are part of the phone number management section, accessible in the number details tab.

During your set working hours, it is important to ensure agents are available and online. If no agents are available, the system will apply the same scenario as the one configured for calls outside working hours.

Follow steps below to set up working hours:

1. Log in to the Mobile App.

2. Go to “Settings”, accessible via the first icon from the right on the bottom menu bar.

3. Tap on “Phone numbers”.

4. Tap on the number you want to set up working hours for.

5. Tap the “Working Hours” button on the top bar.

6. Set the appropriate time zone for your number by selecting an option from the dropdown menu.

7. Choose whether the working hours will apply every day, on workdays, or custom. To select one of these options, use the dropdown menu under the “Schedule” header.

8. Based on your choice, configure the appropriate working hours. After setting the correct time, tap "OK" to confirm.

9. Once the hours are set, tap the “Done” button below the working hours panel.

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