Last update: 09/04/2025
Access to reports is limited to users with Admin permissions. If you don’t have the necessary permissions but need access to a report, please contact your account Admin.
To find out how to download a report, check this article.
Billing Report reading
Date - The exact calendar date and time of when the call has started.
Type - The classification of the call. It can be inbound (incoming) or outbound (outgoing).
Client phone number - The phone number of an external party (e.g. your contact or client) that is not attached to your PhoneHQ account. This is a number that was called from your account, or one that called you.
Exposed phone number - Number active on your PhoneHQ account that has been used for the call, no matter whether the call was incoming or outgoing.
Call time (s) - The total duration of the call in seconds, measured from the moment the call is connected until it ends.
Cost ($) - The monetary cost of the call, in U.S. dollars, calculated based on PhoneHQ’s current call rates.