Make sure that you are logged in to the Mobile App.
Check the working hours for your phone number—outside working hours, the system may not send incoming calls to you!
Ensure that “Do Not Disturb” status is not active.
Once someone calls your phone number, depending on your OS, the system will:
Once the incoming call starts, you will see a PhoneHQ app screen with visible caller number or contact name, as well as buttons to accept or reject the call.
To accept the call, the “accept” button should be tapped.
Once the incoming call starts, you will see your device native call screen with visible caller number or contact name, as well as buttons to accept or reject the call - specific for your system.
To accept the call, take the same action as to accept the standard incoming call on your device.
Once the call is in progress, to end it, tap on the red button.
Found a mistake or missing article? Contact PhoneHQ Support and let us know!
